Help & Contact

What is your flight cancellation policy?

Information concerning a cancellation of reservations you can find under Our Rate for each rate we offer or in our terms and conditions. To cancel your booking please contact our service center directly.

For travels from/to the United States you may cancel your ticket within 24 hours after purchase and receive a full refund unless the reservation is made one week or less prior to its flight departure. This is part of our Customer Service Plan.

Please be advised that the terms and conditions of your travel agency and different regulations may apply if you have not purchased your ticket with Condor directly.